Frequently Asked Questions
Is it possible to test your services at no cost before signing up?
Absolutely, we recommend it. The best way to experience our capabilities is through a thorough site audit, where we pinpoint weaknesses and performance issues in your current setup. You'll receive in-depth reports that clearly demonstrate our expertise, helping you decide if our solutions align with your business goals.
What's the distinction between managed IT services and standard IT support?
Managed IT services are more than just troubleshooting—it's a full-spectrum solution covering everything from phone systems to software licensing. Beyond resolving issues, we focus on prevention by proactively monitoring systems, enhancing cybersecurity, and automating updates. Essentially, it’s like having an always-on IT department anticipating your needs, without the in-house costs.
Past IT providers have let us down. How can we be sure yours will be different?
We truly understand your concerns and are dedicated to transforming how you view IT support. The strongest proof we can provide comes from personal testimonials by our loyal clients. Many have relied on us for over 15 years, which speaks volumes about our reliability and dedication.
How long does it take to get started with your IT services?
The onboarding process is quick and straightforward. If you’re transitioning from another provider, we only require secure access to your existing documentation. For fresh setups, we collect the necessary details and create all required paperwork. Our assessment is thorough yet efficient—much like a vehicle’s MOT—covering over 120 aspects of your technology and including a detailed security review. You’ll be operational swiftly and with confidence in your IT setup.
Our company has many requests. Don't we need a full-time IT person?
For larger businesses like yours, we fully agree that onsite dedicated support is vital, and we’re prepared to provide it. We can allocate team members to be onsite, ensuring real-time assistance without the burden of HR management or the costs tied to an internal IT department. In effect, we’ll supply and manage a flexible internal IT team that adjusts to your changing demands.
Our team is always swamped. How can we find the time to switch IT providers?
We totally understand. Our handover process is designed to be seamless and demand very little from you. If you already have an IT provider, we handle the secure migration of data and systems, only contacting you for critical information or input. If you don’t have a current provider, our team will quietly set everything up and make sure it’s running smoothly in the background.
We're just a small business. Can we even afford IT support?
Definitely! Much like popular subscription services such as Adobe or Microsoft, our packages are designed to be affordable. Instead of employing a full-time IT specialist (which typically costs upwards of £50k annually), you get access to an entire team’s expertise for a fraction of that cost. The real value of IT support lies not in the fees, but in the benefits—reducing IT requests and freeing your team to focus on their core work.
Are there any restrictions on the industries or locations your service covers?
Our services span a wide range of industries and regions. Whether you’re a charity, law firm, restaurant, or fintech company, we’ve delivered solutions across the UK and internationally.
Free Toolkit
The 5 straightforward strategies we employ to block 90% of cyber attacks
With this toolkit, you’ll receive a complete overview of the best resources we’re currently using. These are practical tools that you and your team can apply to strengthen your security right away. No technical skills required—just follow the steps!
